Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"7a5d172d86cf5040b8d11341df014c855dd1696c_lout","branding":{"id":"2025","key":"nxhcon","name":"Healthcare provider","portalBaseUrl":"/servicedesk/customer/portal/2025","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2025/2045","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5ca9bd","headerLinkHoverBGColor":"#5ca9bd","headerBadgeColor":"#5ca9bd"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e485a981-b848-4a8e-bdd9-a248da3207ee/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGMwNDhhYy1kYWU2LTQzODYtYjFlYS05ZDllZWMzZWQ1YjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0ODVhOTgxLWI4NDgtNGE4ZS1iZGQ5LWEyNDhkYTMyMDdlZSI6WyJyZWFkIl19LCJleHAiOjE3NzM2OTI4MjksIm5iZiI6MTc3MzY5MjIyOX0.re7lXMjrVe8X45grezJn-wPhj9MIdf4lLx7D33osQmU&client=c4c048ac-dae6-4386-b1ea-9d9eec3ed5b1&mode=fit","logoId":"e485a981-b848-4a8e-bdd9-a248da3207ee","isLogoAvailable":true,"helpCenterTitle":"Nexuzhealth helpcenter","sharedPortalName":"Helpcenter Patients","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Nexuzhealth Helpcentrum","sharedPortalName":"Nexuzhealth Helpcenter","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Nexuzhealth helpcenter","sharedPortalName":"Helpcenter Patients","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Centre d'aide Nexuzhealth","sharedPortalName":"Nexuzhealth Helpcenter","localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#72c8db","helpCenterTitleColor":"#51284f","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4477cc59-b740-4891-afa4-cf38c71cb7bc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGMwNDhhYy1kYWU2LTQzODYtYjFlYS05ZDllZWMzZWQ1YjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0NzdjYzU5LWI3NDAtNDg5MS1hZmE0LWNmMzhjNzFjYjdiYyI6WyJyZWFkIl19LCJleHAiOjE3NzM2OTI4MjksIm5iZiI6MTc3MzY5MjIyOX0.Nm28A_XB5slsif8sftKzhH0Tp4YTvDHeKHlkJ9crleY&client=c4c048ac-dae6-4386-b1ea-9d9eec3ed5b1&height=300&mode=fit","bannerMediaApiFileId":"4477cc59-b740-4891-afa4-cf38c71cb7bc","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2025","key":"nxhcon","projectId":12267,"serviceDeskId":2025,"name":"Healthcare provider","description":"<p>Welcome! Are you a healthcare provider and have a question for Nexuzhealth?</p>","portalBaseUrl":"/servicedesk/customer/portal/2025","reqTypes":[{"id":"2127","name":"I have an issue","descriptionHtml":"","callToAction":"I have an issue","introHtml":"<p>(Part of) the Nexuzhealth Consult application is not working as expected, showing error messages, ...</p>","icon":12692,"iconUrl":"https://nexuzhealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12692","groups":[2040],"key":""},{"id":"2128","name":"I have a question","descriptionHtml":"","callToAction":"I have a question","introHtml":"<p>I have a question about the Nexuzhealth Consult application</p>","icon":12693,"iconUrl":"https://nexuzhealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12693","groups":[2040],"key":""},{"id":"2129","name":"Mail","descriptionHtml":"","callToAction":"Mail","introHtml":"<p>Request received when a client asks a question by filling in the form on the website or by sending a mail.</p>","icon":10523,"iconUrl":"https://nexuzhealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"2623","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"","icon":13443,"iconUrl":"https://nexuzhealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13443","groups":[],"key":""},{"id":"2126","name":"Call registration","descriptionHtml":"","callToAction":"Call registration","introHtml":"<p>Every incoming Consult call must be registered.</p>","icon":10466,"iconUrl":"https://nexuzhealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":2040,"name":"Portal"}],"orderMapping":{"2040":[2127,2128]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2025,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NXHCON","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGMwNDhhYy1kYWU2LTQzODYtYjFlYS05ZDllZWMzZWQ1YjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMjY3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM2OTM0MjksIm5iZiI6MTc3MzY5MjIyOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VLYd18VR39AJnja2HLtTuWTEQOynHTRPWqNjI-tS8Mc","targetCollection":"upload-project-12267","endpointUrl":"https://api.media.atlassian.com","clientId":"c4c048ac-dae6-4386-b1ea-9d9eec3ed5b1","tokenDurationInMins":20}},"reqCreate":{"id":2127,"projectId":12267,"issueType":{"id":"10078","name":"Incident"},"form":{"name":"I have an issue","descriptionHtml":"","callToAction":"I have an issue","intro":"<p>(Part of) the Nexuzhealth Consult application is not working as expected, showing error messages, ...</p>","instructions":"","icon":12692,"iconUrl":"https://nexuzhealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12692","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Contactformulier consult"]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["13630"],"values":[{"value":"13629","label":"Appointments","selected":false,"children":[]},{"value":"13632","label":"Ehealth","selected":false,"children":[]},{"value":"13634","label":"GDPR","selected":false,"children":[]},{"value":"13631","label":"Imagery","selected":false,"children":[]},{"value":"13636","label":"Installation / registration","selected":false,"children":[]},{"value":"13633","label":"Invoices","selected":false,"children":[]},{"value":"13635","label":"Login ","selected":false,"children":[]},{"value":"13638","label":"Medical record-keeping","selected":false,"children":[]},{"value":"13637","label":"Medication","selected":false,"children":[]},{"value":"13639","label":"Nexuzhealth Consult","selected":false,"children":[]},{"value":"13630","label":"Other","selected":false,"children":[]},{"value":"13640","label":"Patiënt management","selected":false,"children":[]},{"value":"13641","label":"Profile","selected":false,"children":[]},{"value":"13643","label":"Questionnaires / diaries","selected":false,"children":[]},{"value":"13642","label":"Third party access","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["Beschrijf de vraag of het probleem."],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["12016"],"values":[{"value":"12012","label":"Critical (P1)","selected":false,"children":[]},{"value":"12014","label":"High (P2)","selected":false,"children":[]},{"value":"12016","label":"Moderate (P3)","selected":true,"children":[]},{"value":"12019","label":"Low (P4)","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10296","fieldConfigId":"10445","label":"Ziekenhuis","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10824"],"values":[{"value":"10824","label":"ASZ Aalst","selected":false,"children":[]},{"value":"10825","label":"AZ Alma Eeklo","selected":false,"children":[]},{"value":"10826","label":"AZ Diest","selected":false,"children":[]},{"value":"10827","label":"AZ Glorieux Ronse","selected":false,"children":[]},{"value":"10828","label":"AZ Groeninge Kortrijk","selected":false,"children":[]},{"value":"10829","label":"AZ Herentals","selected":false,"children":[]},{"value":"10830","label":"AZ Jan Portaels","selected":false,"children":[]},{"value":"10831","label":"AZ Oostende","selected":false,"children":[]},{"value":"19045","label":"AZ Oudenaarde","selected":false,"children":[]},{"value":"10832","label":"AZ Sint-Blasius Dendermonde","selected":false,"children":[]},{"value":"10833","label":"AZ Sint-Jan Brugge","selected":false,"children":[]},{"value":"10834","label":"AZ Sint-Lucas Brugge","selected":false,"children":[]},{"value":"10835","label":"AZ Sint-Maarten Mechelen","selected":false,"children":[]},{"value":"10836","label":"AZ Turnhout","selected":false,"children":[]},{"value":"10837","label":"AZ Vesalius Tongeren","selected":false,"children":[]},{"value":"10838","label":"AZ Voorkempen","selected":false,"children":[]},{"value":"10839","label":"AZ West","selected":false,"children":[]},{"value":"10840","label":"AZ Zeno","selected":false,"children":[]},{"value":"21226","label":"AZorg","selected":false,"children":[]},{"value":"10841","label":"AZSM Halle","selected":false,"children":[]},{"value":"10842","label":"Diagnosecentrum Lommel","selected":false,"children":[]},{"value":"10843","label":"H.Hartziekenhuis Mol","selected":false,"children":[]},{"value":"10844","label":"HH Leuven","selected":false,"children":[]},{"value":"10845","label":"Imelda Bonheiden","selected":false,"children":[]},{"value":"10846","label":"Jan Yperman Ieper","selected":false,"children":[]},{"value":"10847","label":"Jessa Ziekenhuis Hasselt","selected":false,"children":[]},{"value":"19046","label":"KLief","selected":false,"children":[]},{"value":"10848","label":"Medisch Centrum voor Huisartsen","selected":false,"children":[]},{"value":"10849","label":"MS Centrum Melsbroek","selected":false,"children":[]},{"value":"10850","label":"MZNL - Mariaziekenhuis Noord Limburg","selected":false,"children":[]},{"value":"10851","label":"MZRO - Revalidatie & MS Noorderhart (RMSC)","selected":false,"children":[]},{"value":"10852","label":"Nexuzhealth","selected":false,"children":[]},{"value":"10853","label":"OLV Aalst-Asse-Ninove","selected":false,"children":[]},{"value":"18582","label":"Practimed","selected":false,"children":[]},{"value":"19044","label":"PVT Andreas (Z.Org)","selected":false,"children":[]},{"value":"10854","label":"Revalidatiecentrum Pulderbos ","selected":false,"children":[]},{"value":"10855","label":"Revalidatieziekenhuis Inkendaal","selected":false,"children":[]},{"value":"10856","label":"RevArte Edegem","selected":false,"children":[]},{"value":"10857","label":"RZ Heilig Hart Tienen","selected":false,"children":[]},{"value":"10858","label":"Sint-Franciscusziekenhuis Heusden","selected":false,"children":[]},{"value":"10859","label":"Sint-Jozefskliniek Izegem","selected":false,"children":[]},{"value":"10860","label":"Sint-Trudo Sint-Truiden","selected":false,"children":[]},{"value":"10861","label":"UPC","selected":false,"children":[]},{"value":"10862","label":"UZ Leuven","selected":false,"children":[]},{"value":"10863","label":"VITAZ","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2025/create/2127","requestValidateBaseUrl":"/servicedesk/customer/portal/2025/validate/2127","calendarParams":{"firstDay":0,"date":"2026-03-16T21:17:09+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGMwNDhhYy1kYWU2LTQzODYtYjFlYS05ZDllZWMzZWQ1YjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMjY3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM2OTM0MjksIm5iZiI6MTc3MzY5MjIyOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VLYd18VR39AJnja2HLtTuWTEQOynHTRPWqNjI-tS8Mc","targetCollection":"upload-project-12267","endpointUrl":"https://api.media.atlassian.com","clientId":"c4c048ac-dae6-4386-b1ea-9d9eec3ed5b1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-12-11T08:30:20.400982306Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[2128,2127],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"consult form","submit":{"lock":false,"pdf":false},"primaryLocale":"nl-NL","translatedLocale":"en-GB","templateFormUuid":"975eb9fe-1e46-4a59-9480-5e6f806d8213"},"layout":[{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"7aa3303b-dac9-4420-b954-1cd8648f3bb7","parameters":{"id":15},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"f8e7c751-7bda-408a-a584-c57782776623","parameters":{"id":17},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"09c77244-f0a1-42a6-86d7-f2afc7f232f8","parameters":{"id":18},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"44543266-124a-4da7-bcbb-970932a91fd4","parameters":{"id":5},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9734585c-5978-4abd-82dc-b7f8d26508d0","parameters":{"id":24},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"950df3f0-916b-4511-81b4-8e298e3623ed","parameters":{"id":25},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"15":{"type":"cd","label":"Subject","description":"Choose your software","validation":{"rq":true},"choices":[{"id":"1","label":"nexuzhealth consult","other":false},{"id":"2","label":"nexuzhealth pro for general practitioners","other":false}],"questionKey":""},"24":{"type":"rt","label":"Question or feedback","description":"Ask your question or write down your feedback here","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"da","label":"Date of birth","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"ts","label":"First name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"17":{"type":"ts","label":"Last name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"at","label":"Attachment","description":"Please include any screenshots to clarify your question or problem.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"975eb9fe-1e46-4a59-9480-5e6f806d8213"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-12-11T08:30:20.400982306Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[2128,2127],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"consult form","submit":{"lock":false,"pdf":false},"primaryLocale":"nl-NL","translatedLocale":"en-GB","templateFormUuid":"975eb9fe-1e46-4a59-9480-5e6f806d8213"},"layout":[{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"7aa3303b-dac9-4420-b954-1cd8648f3bb7","parameters":{"id":15},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"f8e7c751-7bda-408a-a584-c57782776623","parameters":{"id":17},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"09c77244-f0a1-42a6-86d7-f2afc7f232f8","parameters":{"id":18},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"44543266-124a-4da7-bcbb-970932a91fd4","parameters":{"id":5},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9734585c-5978-4abd-82dc-b7f8d26508d0","parameters":{"id":24},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"950df3f0-916b-4511-81b4-8e298e3623ed","parameters":{"id":25},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"15":{"type":"cd","label":"Subject","description":"Choose your software","validation":{"rq":true},"choices":[{"id":"1","label":"nexuzhealth consult","other":false},{"id":"2","label":"nexuzhealth pro for general practitioners","other":false}],"questionKey":""},"24":{"type":"rt","label":"Question or feedback","description":"Ask your question or write down your feedback here","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"da","label":"Date of birth","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"ts","label":"First name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"17":{"type":"ts","label":"Last name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"at","label":"Attachment","description":"Please include any screenshots to clarify your question or problem.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"975eb9fe-1e46-4a59-9480-5e6f806d8213"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}